Cottages in Hato Mayor

"To say the least my stay at this resort was an experience! Let me start by saying the pros are the servers at the buffet & the lovely lady that cleaned my room. Vanessa, Marcos, Katherine and Jose were attentive, very friendly & made my daughter’s 12th birthday special! FOOD 4/10 we were given Sunny delight as orange juice. The passionfruit was from a water down machine. I wasn’t sure what parts of chicken I was eating. Ham questionable steak questionable and the Dominican food was not Dominican food. I was absolutely disappointed. Also having to go off the resort to eat some decent food NOW with that being said…this is not my 1st all inclusive resort; so my expectations & my experience fell extremely short! Before leaving NY i learned i would need an extra day stay at the resort due to my flight being canceled. I was told this would not be a problem. Upon check I informed Juan at the checkin desk of this; once again I was told no problem but I would have to pay the extra day stay upon checkout. The day before my checkout on the day, I was actually supposed to check out. I was automatically checked out of my room when I went to the front desk after tryingthree time to get into my room, I was then told I was checked out and had to pay a late checkout fee! There was a lot of back-and-forth until I did not pay the checkout fee. What was that back into my room after two hours no compensation I felt unheard and disregarded. I would not be returning to this resort."

"The staff was great as well as the hotel itself was very clean. The air conditioner in the room did not work well. We had one hot shower all week. The fire alarm went off twice one night at 12:30 am and 1:00 am. The electricity went on and off several times. We had to request our room to be cleaned and the beer was never replenished."

"El servicio al cliente es horrible , la mayoría de los empleados te tratan como si no pagaste para estar ahí , las instalaciones no son la gran cosa. Las bebidas son todas BARATAS Y DE MALA CLASE. La comida no es buena. Sin duda no volvería"

"I felt the bed was too hard and it took a long time to get hot water in the shower. The staff was excellent very helpful and friendly."

"Muy buena comida.el personal excelente .las havotaciones organisada .lo recomiendo"

"Yes"

"clean ample room nice staff good parking"

"We had an excellent weekend at this Terrena’s hotel. The staff were very nice and the food was excellent. Our favorites restaurantes were “Fusion” and “Mar y Fuego“ restaurant."

"The only downside to this property is that I booked and paid for an oceanfront room but was given a bottom floor semi facing ocean view. When I contacted the front office they informed me that the room I received was their oceanfront rooms. So just be aware that what they consider oceanfront is not a true oceanfront room."