Apartments in Hayami District

"Good location and place, but bad customer service. Clean place with beds, kitchenette, shower, and washing machine. A major hiccup - bad customer service. Unmanned accommodation, so had to contact customer service via the tablet in the lobby entrance for any issue. No hot water for shower on winter night. Customer service staff unhelpful and bad attitude. Claimed that we didn't follow instructions. Contacted Hotels.com customer service agent, equally bad. 1st agent tried to brush me off by...

"It’s a bit tricky to find the place but it’s as described, modern, clean and easy check in/ out. Good option in Beppu if you have a car I guess. "

"I would give a 5 stars if the staff could send me the check in instruction on time and before check in time. I had to use Expedia customer service to contact the Hotel staff and get the door code. "

"This property has no staff onsite. So you have no ability to leave luggage before check in or after checkout, so you have to use the lockers at the train station. Email on entry was confusing and required a call. I observed similar struggles with other guests. Checkin is all via keypad. Room was a nice size, had a kitchen, and sitting area (cushions were stained). Location to the train station was nice, but it is not bar any hot springs or other attractions. "

"I enjoyed staying here, but there are some things that can be improved. The air filter in the bathroom had not been cleared in a really long time, if ever. No one has dusted behind the TV in quite some time. I stayed for two weeks, but was only given 1 role of toilet paper and a meager amount of dish soap. The lighting outside is very dim and I was worried about slipping when come back in the evening when it had rained. It would also be helpful to have instructions in English for the appliances....

"pros : cheap and clean cons : • this was by far my worst experience in Japan during my one month stay. When I booked (one day before my planned check-in), the manager demanded to know at what time I was planning to check in. I was surprised but happily obliged and gave him/her the precise time (4 pm). The check-in happens in another place (15 min away by foot) which is a guesthouse. I went there by 4 pm and found no one (even though it is mentioned everywhere that check-in time is between 4 pm...

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