Find all hotels by Independent in Healesville

"It would be good if the lights were dimmed outside the property in the night to leave the curtain open for the dome…"

"Stayed in the Yering Suite. Nobody onsite except for one house keeping staff knew how to light the gas fire in the room. We tried to light it but turns out the pilot light was not lit. Ended up with three members of staff in the room being shown how to use it. No instructions for how to turn on the power to operate the spa bath, it was hidden inside a cupboard. No chef available so restaurant was closed. Bathroom windowsill was full of dead bugs. The bed posts were full of dust. Pool was not in operation and in a terrible state. Paying $460 for 1 night I expected better."

"I like the Ridges Hotels and when possible choose this hotel group. "

"All rounder, great service, food and accom. Will stay here again.b"

"Room was well presented and very clean. Ralph and Helen were very friendly . Our only reservation was that during our four day stay the room was not serviced at all which has not been our experience when staying at other up market motels."

"Great place for a few nights stay"

"Staff service was great but the TV was not connecting to smart phone to use netflix, youtube or any entertainment. And it is great if they can provide a microwave and cutlery and crockery inside the room for guests to use. Otherwise everything else was perfect and will be definitely recommended"

"Lovely place in a great location. Sitting out on the deck enjoying the views was a highlight."

"DANGEROUS HEALTH HAZARD: Parasite Risk, Filth, unpleasant. Stayed 3 times for work, but never again. This hotel is a severe health and safety nightmare. Health & Water: The water quality is appalling. After using the tap on my last day, I suffered a violent gastrointestinal reaction. The shower water is so harsh it "burnt" my skin barrier. The room provided a rusty, broken kettle, forcing me to use my own spring water until it ran out. Safety & Hygiene: Every stay involved cockroaches and thick dust. The environment feels unsafe; a window was smashed during my stay, and the clientele is often "shady." As a solo woman, I felt completely vulnerable. Management & Service: "Tegan" was dismissive and unpleasant. I requested a ground-floor room days in advance for a project involving heavy lifting from my van. Despite being the first to check in, I was ignored and given a top-floor room on the loudest side, while later arrivals, including a younger man in foot with a backpack - got ground-floor spots. This negligence & lack of compassion caused me severe physical strain and body damage. Environment: The property is trashed with cigarette butts. Staff sprayed weed killer directly behind me without warning; he wore a mask while I was forced to inhale fumes. Road noise is deafening 24/7. With no fly screens, you must choose between a room full of bugs or stifling aircon. Avoid at all costs. This is a genuine health risk and an out-of-pocket disaster. I will be taking further action."