"No surprises "

"They were so kind and helpful for me and my pets and the sweet housekeeping lady was kind enough to help me get back into my room when I locked myself out due to a late night arrival"

"Floor was very dirty and had a large depressed area where vinyl was cracked with some missing. Shower had no place to put shampoo/shower gel bottles while in shower. Shower floor was slippery and the area around drain wasn’t finished well. Needs at least one grab bar in shower. One mattress was good but the other was way too soft."