Find Family Hotels in Helmsley

"Warm cookies at check-in is a nice touch. We were allowed to extend our check-out time by an hour without charge. Good location - on the border of the city centre, so quiet but convenient. Friendly, welcoming, professional staff. A larger TV than you usually get in a standard hotel room. Decent aircon. However, it doesn’t deserve to be a four-star hotel. There was no choice of pillows in the room, so we were stuck with useless, uncomfortable ones that gave no support whatsoever; combined with the hard, tombstone-like mattress, we had a terrible night’s sleep. The decor and fittings throughout are dated, damaged and worn, particularly in the bathroom. There’s only one lift and it’s the slowest hotel elevator we’ve ever encountered - the door alone takes an age to open and close. They also inexplicably left the front doors open, so cigarette smoke lingers in the lobby. It’s a decent three-star hotel, but it needs a good refurb to earn its current four-star status."

"The breakfast was excellent and great choice too, rooms were spotless and well equipped staff especially the manager were great and cheerful. Would definitely recommend and visit again. "

"The location was brilliant. Super friendly and helpful staff. Excellent breakfast!"

"A lovely place to stay within easy walking distance of the city. Staff were polite and efficient. Rooms were warm and spotlessly clean. The shower was wonderful except for the slipperiness of the floor which would have benefited from a non slip mat. I have recently broken my wrist so would have benefited from a grab rail too "

"The bus stop right outside takes you in to York which was very handy and we were able to leave our car on the hotel car park all day. "

"Was excellent just one or two minor defects but not a problem.Will visit again"

"The place was great. It's really close and convenient to the center of town. The staff was lovely. The room was large and great street views. I would highly recommend this place again"