Find Hotel with a Concierge in Heping

"My Expedia booking, made 10 mths ago, was not in their computer system. I had to book a room at higher rate on the spot. I was asked many "silly" questions about my booking by two staff members for 10' until the front office manager appeared to tell me it was their new system that "forgot" about my Expedia booking which he entered manually. I was given the room in 2 minutes. The nightmare was: I was told their hotel got no connection with Expedia and would not give me a note, document,...

"big and comfortable bed. "

"Great location and view "

"Great staff and property!"

"The hotel is in a GREAT place. It’s a ten minute walk to the train station and metro, it’s right along the river with beautiful views. If you walk over the bridge you are right next to a huge mall and shopping area. I think the customer service is lacking. The cleaning staff is lazy. I didn’t feel welcome at all and it took forever to check in because they couldn’t find my reservation. There was no toilet paper in the bathroom, they didn’t give me fresh sheets throughout my stay nor...