"Cliveden is truly an amazing place to experience! We have stayed here before and this time was even better. Their staff is also absolutely amazing! We had quite a journey getting to England because our original flight to Paris was canceled so we got to Paris later than anticipated and then the trains to England were down because of the heat wave so we couldn't get to London as originally planned either. After over 24 hours of airports and traveling, canceled flights, missing non refundable bookings etc., I was sobbing in the French airport after being told by the 4th airline that they had nothing available so I called Cliveden in a desperate panic and spoke with Lou who was an angel from above. I poured out everything to her and she was not only apologetic about our situation but empathetic and moved our pre-scheduled treatments to another day, offered credit if we couldn't get there in time to check in etc. She truly could not have been more helpful and I don't think she will ever know how much her compassion meant to us in that moment of utter despair. Cliveden Lou needs a raise! She's wonderful! Thankfully, the story ends well as we were able to make it on a last minute flight addition and were still able to have our fairy tale stay at Cliveden after all. Thank you to all of the staff for such a lovely experience 10/10 will stay here again and highly recommend to all who visit England!"
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