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"Firstly, the hotel itself is exceptionally well designed. The layout, the interiors, the artwork, the pools and lounges, and the overall attention to detail are genuinely impressive. Every element feels thoughtful and beautifully executed, creating a really special atmosphere. When we arrived, we received a fantastic welcome. The reception team greeted us warmly with a glass of sparkling wine, collected our luggage from the car, brought everything to our room, and even took our ski equipment down to the ski room — something we’ve never experienced before. It immediately set the tone for a wonderful stay. On our first evening, the service was again outstanding. Your staff were incredibly attentive, and they introduced you to us as the owner. When you kindly came over to our table, I confess I didn’t fully realise who you were in that moment, and I’m a little disappointed in myself — had I known, I would have loved to speak with you properly. From a customer-service perspective, what you’ve created here is extremely impressive, and I would have enjoyed telling you that in person. I run a software business in London, and I would be extremely happy if my customers’ experience was anything close to what we have experienced here. A few members of your team I would like to give special mention to are Anna at reception; our waitress, whose name I regret I didn’t catch but who I believe is Slovakian; the Greek barman; and the gentleman who I assume is the restaurant or front-of-hou"

"Lovely hotel!!! Amazing staff and food and the spa and pools are exceptional!! We will be back! "

"Great hotel, rooms, staff and location "

"Room was large and clean. Great dinner after a day of skiing"

"For wonderful, helpful, and smiling staff. Mountain View is amazing."

"STAFF IS REALLY SPECIAL"

"The hotel was really beautiful, new and designed in a modern and cool way. the room was spacious, comfortable and the kitchenette was accessorized with everything we needed for cooking. The hotel spa was also very great, we enjoyed it. The reception clerks were really nice, helpful and patient with our many questions, especially Amelie."

"A beautiful historic property in the heart of Vipiteno. The young ladies at the front desk were very accommodating in offering to park our car in a distant SA lot when the on-site parking wasn’t included in our type of reservation. We were able to walk right out the door and into the heart of the old town. The room was beautifully appointed with every amenity needed which helped to offset the lack of view. In the morning we were provided an excellent breakfast with a wide array of food options. We really enjoyed this stay!"

"Hotel, location, staff. Everything about our stay was perfect. Would not hesitate to return!"