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"Excellent"

"This place was incredibly clean! Brazil is already very clean, but this place is perfect for anyone with OCD. They are constantly cleaning and it's really spotless. The food was also amazingly good, with good portion sizes, despite the high prices. We were truly impressed by the quality. In addition to that, the property itself is huge, with so much to do, to see and to experience. Truly outstanding. Unfortunately, we were frustrated by the reception staff and their inability to agree on things. Each person would say a different thing and they were definitely not able to own and solve our issues. In particular, even though they confirmed that there was a free laundry service, we were unable get anything washed because the receptionist had a different opinion on the matter... They also don't even have a working phone (apparently the owner doesn't care about fixing it) so you can call them all day and no one answers. And their availability on online platforms is not representative of their actual room availability... The only way to reach out is by WhatsApp text (not even call!), but with a number that's not the one you find on the internet (the right one ends with 4199). We also had issues with the payment and some nonsensical decisions they made. Overall, if you're lucky to avoid these issues, this place is truly exceptional."