Search Houseboats in Isla Contoy

"The hotel was very clean and in a perfect location right on the beach. The staff were very welcoming/friendly and most were always very helpful. However there were a couple of staff members who were quite rude and dismissive which was very disappointing!! But we would like to mention Josue (rooftop bar) who was AMAZING and very friendly and accommodating!! We had a foul smell coming from the bathroom, so after complaining the staff were very apologetic and immediately upgraded us to an ocean view room. The only negative to this hotel was the food. It quickly became very repetitive and boring as it was pretty much the same food every day/night as part of the all inclusive package (all inclusive menu was different to the normal menu with very limited choice!!). And we didn’t even know about the special dishes when there was an Italian night. I think the hotel management should review their food and have more buffets in the evening and different types of dishes as it quickly became apparent that most of the guests were eating out and the restaurant was empty most evenings. Overall we had a lovely relaxing stay at this hotel. "

"Excellent time at this resort"

"Muy bonito hotel , Las instalaciones, las habitaciones el servicio, todo es espectacular. "

"Children Hospitalized, Theft from Safe, and No Support from Management We travel frequently as a family and have stayed in many resorts around the world, but this was by far the most concerning hotel experience we have ever had. A few days after arriving, every member of our family became sick after eating exclusively at the hotel restaurants. Our young children became seriously ill and had to be taken to the hospital, where they required IV fluids and antibiotics due to a severe gastrointestinal infection. Continuous vomiting, fever, and dehydration turned what was supposed to be a family vacation into a medical emergency. When we approached management asking for simple food accommodations for our recovering children, we received no meaningful help or empathy and ultimately had to relocate to another hotel to properly care for them. To make matters worse, gold jewelry—including my wedding ring—disappeared from our in-room safe. The hotel provided no accountability or proper response. Service throughout the property was poor and staff often appeared rushed and unmotivated. Despite being advertised as family-friendly, there were almost no activities for children and daytime beach shows included highly suggestive dancing in front of families. While the beach itself is beautiful, the hotel does not live up to the location. Due to space limitations, I cannot describe the full experience here. Families traveling with children should strongly reconsider booking this property"

"Wonderful "

"I enjoyed my stay"

"Amazing. This was my 4th time at this property and it exceeds my expectations each time."

"We had a great time during our stay here! A few things that would have made it exceptional would have been; a better Ac unit in the room, better quality food at the buffet, and scheduled room cleaning. To start the ac unit did work in our room just not very well. We had a hard time cooling the room off enough to sleep. Most nights we slept with no blankets due to poor cooling. The buffet has a ton of options but most isn’t worth trying. With the exception of some basic options I’d recommend sticking to the other restaurants which had great food. The last thing that would have been icing in the cake is schedule room cleaning because several times we would come back to the room being cleaned or they hadn’t been yet so we didn’t feel comfortable staying in our room. I only had one person from the staff I didn’t care for. Every other person went above and beyond to make this an unforgettable experience. The beach was full of seaweed but not much could be done about that. The pool was great but there’s only two small pools for the whole family side which at times felt crowded. The views are excellent and we enjoyed being on the top floor with roof jacuzzi. Overall a very fun experience. "

"The English needs to improve "