Find Family Hotels in Itasca, IL

"There were no instructions on the airport shuttle. I had to call the main desk. Even then, I was in the wrong terminal and I had no idea how to find the correct terminal. Honestly, I was so hungry and tired I just wanted to cry. We were going to St. Thomas the next morning. Out of the entire trip this was the most stressful. "

"Going to the pool should have underground path way "

"The property has two kiey takeaways: an excellent staff, and a building in need of immediate reclamation for black mold in our room. This is a case of maintenance, not really cleanliness. The bathroom has no venting, therefore the steam is damaging the wallpaper and making it peel. The peeling corners and edges are at the top of the wall, so it's not something that you'd readily see, until you sit down. I did meet with the FOH manager, and they took action immediately. At the same time, Hotels.com charged me a 300$ deposit that was not sent to the site, and for breakfast which we paid for with our reservation. I am disputing the charge for the deposit."

"Needs major renovations. "

"Clean room, great staff, shuttle to the airport "

"The room was decent for the price, but you can tell the hotel caters to conventions and flight crews with quick turnarounds. The security door to the parking lot that says key access only for guest safety was never locked, and anyone could walk in. The trash can outside the door was overflowing with trash for 3 days. And parking was terrible for $35 a day, the covered parking had no hotel access and no elevator, and the open parking was tight to squeeze in as many cars as possible. I will never stay here again."

"Works but nothing fancy "

"Breakfast was good, the pool was dirty "

"10/10 would stay here again"