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"This hotel is perfect for most Ann Arbor stays: location, convenience to eateries and shops, ease of access to local freeways, friendly staff, free (but limited) breakfast, cleanliness, and charm. I took off a point on some aspects for some minor things, such as a lamp with a broken switch, a window covering that doesn't block out all light, and a somewhat stained carpet. The carpet is really not an issue, it looks ok and is basically clean. I may have read here that the rooms are "dated," but there's nothing wrong with 1950s tile and some furniture from the 1980s. The photos are accurate, for my room anyway. The splash of color in U of M colors is welcoming and not cheesy at all. The feel of the whole place is sweet. There's no hairdryer in the room; pack one or perhaps it can be requested from the front desk. Also no iron, which is "ironic" because it's the first time I actually wanted to use one. That, too, might be available by request; I didn't check. Overall, I would definitely stay here again."

"Nice hotel "

"We loved the shampoo!!!"

"Thoughtful staff, everythingabout this Hotel is top shelf. "

"Nice stay and great all around experience!"

"It was a very pleasant stay, very pleasant staff"

"Jun checked me in, excellent as always. My room was on the first floor, and not large, but well laid out. There was a tear in the hem of my pillowcase, but a small thing and just a note. I do love the Kensington. "

"Great spot. Nice lounge & restaurant "

"This is our third stay with you. Everything was good, but the sink did not drain properly, and the toilet had something loose. The staff member in the breakfast area was friendly and greeted us, she had the items organized and the area was nice and clean."