Apartments in Jalisco

"The hotel is situated in a very convenient location. Overall the hotel and the staff are excellent. I did think some front desk personnel was inconsistent with customer service. The room was a two queen bedroom and it was good overall. However, there were a few broken items in the room and the walls needed maintenance. The hotel has a beautiful restaurant and bar area with beautiful views of the city. The food and the drinks were great. The cathedral and museums are nearby as well as plenty of shopping and eating options. We have stayed here before on previous trips and will continue to consider it for future stays. "

"The beautiful rooftop / grill with music & bar and glass floor for pictures and the city view"

"Hotel staff was courteous and professional however room service was a fail after ordering drinks & given a 15min estimate, drinks never came. Restaurant horrible customer service, arrived at 6:00pm and after asking about 6 times about drinks/food order, 3hrs 40min later while asking again told by Mgr. my order could not be completed & all they had to offer were plain sandwiches take it or leave it. Not to mention the room service was placed before heading to restaurant at 10min before 5:00pm that never came. Total wait time for nothing close to 5 hours. Mgr unapologetic and hostess threw a fit every time I inquired by even slamming the drawers at the hostess desk, shout out to Galilea Sotelo Hernández. They served more than multiple tables before my party, took a mad line of walk in orders that came after the entire place was full & seated with every table taken. Mind you my party was the only group with a child whom never got to eat that night, was taken to room crying hungry over the horrible service and coordination of this so called Mgr. Guadalupe López Rubalcaba which also denied me to speak with the chef of restaurant over the failure of service. "

"Food was excellent and the hotel is beautiful with excellent service. The only problem is there is little hot water so be prepared for a cold shower."

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"Staff was friendly & everything was exceptionally clean."

"Excellent place near airport decent size room resturant had great options"

"Shops are close by bar has a nice selection rooms are ver clean friendly staff"

"Great service Great place closed to the airport "