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"Maribel from the cleaning staff was the best. "

"Too many bugs in the unit. Staff were generally nice, could speak a little more english and be a bit happier in general. The building must be very old because you can hear everything very loudly. Very hard to sleep especially after you see bug and feel them on you. Some of the staff help improve the experience. Location is good as you can walk from one end to the other end of the malecon. "

"We wanted to use the massage services, but the prices were actually much higher than some of the best spas in the U.S., which is why we decided not to use them. We did use the cabana service, but we did not like that they were all covered with bird droppings and were not cleaned even once during the entire week."

"Great location! Access to the beach, amazing restaurants! Great view. The beds are full size so smaller than preferred but worth the location. "

"The breakfast buffet was excellent and included in the room rate. The staff were friendly, helpful and did a great job. The hotel was clean and well maintaned."

"It was a good overall stay but i few things could have been addressed. Was there celebrating my wifes 60 th birthday. 1 i emailed ahead of time and also asked front desk to contact the hibachi restaurant to supply a dessert with a candle but they did not supply. 2 i requested 3x to have my room corridor light to be repaired a wirk order card was left in my room that stated the work was complete but it never went on. 3 after walking across the hot beach without my sandals ( my fault) i stopped to the tortuga bar and asked for a bottle of water and the bar tender refused to give me one, he said they were only for the rental cabanas. I had a few drinks at this bar the day before and the same old bar tender gave me water bottles and even accepted my tip.???"

"Great place to relax for very reasonable price."

"Been here multiple times and will be back in January for 10 days.Started off to rocky start because of an error on my part or expedia which ever it is was but whatever. But the staff I cannot say enough of how they just know how to make it all better. My most memorable moment was when Sandra that cleaned my room every day there. I got very ill for like a day and a half and she came to clean my room and I said please tomorrow. No problem. 2 days later I felt better and put my room together as much as I could cause I dont like to be messy at home or away. I had a bag of like 15 bottles of water and electrolytes that I drank cause thats what I do when i dont feel good. Sandra came to check on me to see if I was okay and needed more water or anything before her day off the next day! WOW moment for me as I am a traveler and have never had someone check on me like that. If she is a Mother or not she made me feel awwww. Ill never forget that and will stay at los arcos for now on. Also the fun bartender I'm sorry I don't remember your name but always great music and smiling and just getting the party started. In January I will get his name and write another. To all the servers bartenders in the restaurant and on the beach or by the pool and the rest of the staff the same. Thank you! Already on the flight home looking forward to coming back. Muchos gracious to all. "

"Excellent food, staff, and CLUB ROOM amenities. Although only visible from nearby hotel, Rear facade is in serious need of maintenance."