Find all hotels by Shell Management in Puerto Vallarta

"Nice "

"We stayed during a very difficult time, cartel decided to make their presence known, staff was wonderful & caring for our safety "

"We really enjoyed our stay, and the price was just right. "

"The hotel was nice, perfect location beachfront, the staff were amazing the only complaint was the room were so outdated! We were on the 3rd floor and the room looked like from a 24hr motel. My friend had a room on the 7th floor and those were brand new! Beautiful rooms, night and day I would say. We didn’t complain about it we just made the best of it. But next time if I stay there I will request 7th floor or a way better room. FYI they charge for everything if you loose your key if you stain the sheets or towels which they were already lol. If you need and iron they lend it to you for only 2 hours. Other than that it was nice. "

"Great service, availability of food and drink, being right by the beach, warm pool, and kids’ club. "

"Perfect place to spend 2 weeks in the sun! Close to plenty of walkable places if you want to get out of the resort. "

"Staff are very friendly and helpful"

"Great location. Really nice large room. Very friendly staff. Rooftop pool at sunset is a treat "

"We have visited this Westin in PV many times. They have made many changes recently and are clearly upgrading for impending all inclusive status. The upgrades were very needed. The check in desk staff seemed much more mature and professional. The resort staff were congenital and friendly as always. We were there during the cartel disturbance and the staff was fantastic. Roberto, Juan and Ernesto at the beach side restaurant were amazing. The whole hotel came to eat there during lockdown and they just kept hustling to keep up. Even did that the next day after they stayed the night at the hotel as they were locked down also. The hotel closed their exercise/spa facility and put some exercise equipment in what must have been the children’s play area. That was disappointing. Dirty, un maintained equipment and facility. Hopefully this is one of the upgrades they are working on. I would stay at the Westin in PV again after the recent disruption concludes and hopefully they will complete some much needed maintenance and upgrades to improve the experience. Shout out to the staff during the cartel violence!! They were amazing, away from their families and working to keep the hotel guests accommodated. "