Find all hotels by Independent in Jolly Harbour

"The staff were all very nice and welcoming and helpful. As for the room it looked like it had seen better days. The bathroom had cracked tiles and there was zero water pressure in the shower and at one point the water turned off all together. There was one single desk chair in the room and we had to bring in the balcony chairs inside just to have somewhere to sit down. I’m sure this room used to be nice when the hotel was first build but it looks like they haven’t done any refreshing or updating of the rooms since. Also we were kind of surprised at the lack of amenities. There was no pool. The gym was unavailable and there really just wasn’t anything on property other than the spa which we didn’t visit. A lot of money for a run down hotel. "

"We had the Best room !! Facing the ocean and right over teh beach area. ALL areas of teh resort were very well maintained and cared for. Staff was Very friendly and super nice and the food was delicious. Highly recommend to anyone who is looking for a relaxing getaway !! We Loved it so much that we've already booked again for next year !!"

"Great all around"

"The property, including the rooms could use some repair. "

"This is a one star property. The staff is not Jolly and the property is not at all as promoted. There are significant maintenance issues along with terrible food. The only good thing is the beach but the chairs are dirty and worn. The rooms are awful and most a/c units don't operate properly. The bars are under staffed and you will wait in long lines for food and drinks at pool bar. "

"We were told we were upgraded to a villa. The villa was located at the opposite end of the property far away from the center of the resort where all restaurants and activities were. The villa was not clean when we got there. The shower curtain was in the sink, the floors and the kitchen were dirty and there were no comforters on the bed. The staff at the front desk were rude (specifically the evening shift). They were not accommodating at all. I would not recommend this resort to anyone. "

"Our room had a wonderful view of the ocean and was very spacious and comfortable. The staff are an awesome team who made us feel at home and who went above and beyond to take care of us. The meals at the restaurant were always very tasty and never disappointed. "

"Wonderful service"

"Outdated garden room with a view of the back fence. Incredibly disappointing. Rest of resort was lovely and enjoyed."