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"The whole ryokan experience was great with only 2 things that needs to be improved. First being the in-room dinner service: the staff didn't mention that meal was being served as courses and we thought the initial portion served was the entire thing. The rice was missing so I had to check with the reception on this. It was confusing on both ends as receptionist mentioned that the staff would have informed us that dinner is served 3 courses but we were not aware. Food was great and delicious but do not expect to take your own sweet time to eat. Staff will clear it within 1 hour even if you have not finished eating. Second thing was that the bidet was not working! Receptionist was informed twice and they said they will check it out but nothing was fixed.. was honestly really disappointed in this. The payable private onsen wasn't anything spectacular, not worth the JPY 3,300 IMHO. "

"Exceptional hotel with stunning views of the lake and Mount Fuji. Perched alone on top of the hill it had a slight Shining feel to it. It has retained its chic 1960s decor. The food is highly priced, but it was a simple shuttle ride down to the town and we had the pleasure of dining at Shoya restaurant which was also a highlight of our trip. "

"Awesome place. The view of Fuji-san from the rooms is amazing! Make sure you book the mountain view."

"Great sized room. Onsen was great."

"Onsen is great!!"

"There was a lot of activities at the property. Even if I didn't go outside, there was enough things to do at the hotel that we cut our plans short to make sure we were back at the hotel early. Property was well-kept and clean."

"Hotel staff was great, breakfast was yummy, lots of free hotel toiletries incase you forgot anything, and a great location!! We had a beautiful room and rooftop view of mt Fuji!! Would book again 100%"

"Loved the views of course, breakfast was incredible, very clean rooms, staff was helpful and friendly, overall loved my stay. "

"Everything was amazing, staff are incredibly lovely and helpful"