Find Hotel with a Concierge in Kapaau, HI

"I decided to treat myself and upgrade to the Gold experience at the Fairmont Orchid—and it was worth every penny. From the moment I arrived, Abigail, Jasmine, and Samuel went above and beyond to make my stay unforgettable. Their attention to detail, personalized service, and genuine care truly elevated the experience. Whether it was anticipating my needs, offering thoughtful touches, or ensuring every moment felt special, they delivered the Gold standard in every way. If you’re considering the upgrade, do it—the level of service and comfort is absolutely worth the extra cost."

"The room was very clean and comfortable. Staff is welcoming. Fantastic amenities "

"The staff was amazing! Room cleaning was top notch. Amenities were great..only thing we would like to see change is remove carpet from room. Its kinds dirty/shaby.. also the shower was a little smelly. Maybe some drain cleaning under the strainer.. We look forward to the return. "

"The whole place! "

"Gorgeous hotel and easy beach access"

"Room was emaculate... People where very helpful..."

"Kitchen had all the tools and the grill had propane. All the literature was easy to understand and posted in plain view. The rooms were clean, bathrooms were clean - it was a beautiful home away from home. Parking was easy and the staff were so friendly."

"We love this property! There is always so much to do and the grounds are beautiful. The staff are always friendly and accommodating. There is enough space everywhere so it doesn’t feel crowded. "

"We will be back! "