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"We had an enjoyable stay at Novatel Kata Avista, Phuket. The staff were all very helpful and always friendly. The breakfast and dinner buffet were delicious. The negatives were that housekeeping often didn't clean our room until late in the day - inconvenient esp when you have kids and you want to settle down for the evening. Having said that - I did ask reception and they arranged for the room to be cleaned earlier the following day. I just feel it should be a given that rooms be cleaned by 2-3pm at the latest. Also, the hotel is located at the top of quite a steep hill - whilst it is walking distance to street food and markets, in the extreme heat, it makes for a challenging walk back to the hotel. The Kata Night Market was great!"

"The location is excellent, few minutes walk to Kata Beach, it have convenience store / massage / restaurant nearby. I love the pool there and also the breakfast is good."

"Very happy with this hotel great staff very helpful. Place could do with a bit of a refresh. But above all very family friendly hotel."

"The room was excellent (we stayed in Family Room, Vhari wing) - clearly well thought out and stocked with towels, jandals, everything you need. Beach was beautiful. Water slides were great except they were often closed which other resorts don't do. Staff were lovely and helpful. Pools were way too hot. There was no need to heat them at all in that heat. It was like going into a spa. Also, they sweeten everything. Cocktails way too sweet. But overall, a great stay and would recommend. "

"Wow amazing stay"

"Great location for our purposes. Beach views and walkable to shops, restaurants etc. Room was great, the Staff excellent, breakfast very good and pools lovely. However a lot of stairs if you don’t wish to wait for elevators. Definitely recommend a stay here!!!!"

"Loved our stay! Love how close it is to everything. Staff was very attentive and sweet!"

"I recently stayed at a hotel in Phuket, and honestly, it was a pretty disappointing experience from start to finish. The photos online made it look modern and clean, but in reality, the place felt outdated and poorly maintained. The room had a musty smell as soon as I walked in, and the air conditioning barely worked, which made it really uncomfortable in the tropical heat. The room was full of bugs!!!!! The cleanliness was another major issue. The bedsheets didn’t feel fresh, and I even noticed stains on the towels. The bathroom was worse there was mold in the corners of the shower, and the water pressure was inconsistent. Definitely not what I expected for the price I paid. Service wasn’t great either. The staff seemed uninterested and slow to respond to requests. I had to call multiple times just to get basic things like extra towels, and even then, it took forever. There was no sense of hospitality, which is surprising for a place in a tourist hotspot like Phuket. Overall, I wouldn’t recommend staying here. There are definitely better options in Phuket for the same price or even less. Save yourself the hassle and look elsewhere."

"I appreciated the unexpected Happy Birthday serenade outside my room. Also, housekeeping paid a visit and left birthday greetings as well. :)"