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"excellent housekeeping, excellent attention to guests, very nice pools."

"This was my fourth visit to Patong and I was really looking forward to staying at your hotel given its strong reputation. Overall, the stay was pleasant; however, I felt that for the price paid, the experience did not fully meet my expectations. While everything was good, it felt more on the average side rather than something particularly memorable. I would also like to mention the service at the pool bar, which could be improved. In my experience, Thai hospitality is usually exceptionally warm and welcoming, which is one of the reasons I enjoy visiting. On this occasion, the service felt a bit less engaging than expected. In particular, a staff member named Ball came across as somewhat unwelcoming at times, which slightly affected the overall experience. I share this feedback with the intention of being constructive, as I believe the hotel has great potential to deliver an even better guest experience."

"Family of 4 for 9 days stay. Two bedroom apartment room booked and paid for. Unfortunately the Graceland has seen far better days. Much like the old girls who walk the street in clothing for someone half their age, this hotel is certainly not as advertised. 4 room changes, all unfortunately with issues: non working TV, poor WIFI, sewerage smell emanating from the air conditioner in room 1424 and along the entire 4th floor of that wing, loud pub music til 11pm from the beer bar next door etc. The staff are fine, but typical of a hotel where you are just a number and nothing ever gets done properly. The pools are numerous, being one of the main reasons we chose the Graceland, unfortunately broken, missing and past their useful life tiles are a problem throughout, especially the rooftop and main plaza pool, the nest pool in the new are suffers slightly less, however the poor maintenance and lack of attention has meant that individual mobile filters are used to pump the pool. Poor show all round I'm afraid. The best part of the stay was the breakfast, which was of a very good standard, but again, furniture, as is the case with this flogged and overworked hotel suffers. Number 1 rating on Hotels.com, Expedia and others is more likely based on the vendor pays for top billing. I won't stay here again and advise anyone who actually wants a restful stay to find alternative accommodation. I asked the staff how a hotel like this can be a 5 star (as advertised) hotel. Who knows!"

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"Room was clean, staff was very nice and helpful. I wasn’t a fan of the food though. "

"Great all round"

"Stayed there for 4 days with family. Super amazing hotel and services from stuffs. One of the best hotel experience."

"Love how close to the beach and shopping. In the middle of the night life. Would like to see a better variety of breakfast items."

"The hotel was wonderful. The staff are so friendly and helpful. The food in the restaurant was great. Highly reccommend"