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"Everything was wonderful! The service was exceptional, the onset was amazing, food was soooo delicious, and hotel was very clean. LOVED everything! Can’t wait to go back. "

"The Ajisai Onsen Ryokan was an amazing experience. The hotel is small, quaint, peaceful and the Onsen's are fantastic. There are not enough words to describe the staff. Nagi, Namu, Rubi... the Chef, the cleaners were TOP Notch. Stayed for 6 nights and we ordered the 7 course Kaiseki meal for 5 nights. Delicious can't even describe what we ate. We are already planning a trip back to the Ajisai. The one on one Customer Service relationship is a 10 star in our book. Domo Arigato for soothing our souls,"

"Staff was very kind & helpful, I liked that when we ate breakfast it was in our own little private section. We also got complementary drinks because of our Expedia status. Onsen was a good size for 2 people as well, view was amazing. Loved relaxing here."

"Beautiful room! Hotel staff were very nice and welcoming. Awesome accommodations! Will be booking here again on my next trip to Hakone! 10/10 "

"Whole complex were spotless, modern, and sleek. Only wish we were in the higher floor for even better view."

"Clean, convenient, and very accessible"

"Courteous staff, well - equipped gym, prime location in Yokohama, chic decor."

"Great breakfast buffet at Royal Host"

"Staff was excellent, food was amazing. The shuttle was very convenient. My room was very clean, traditional and quiet. I went in January and my room was warm and cozy. "