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"Excellent staff. Very kind and helpful"

"Excellent location. Friendly staff. "

"Lovely hotel and excellent location,(French concession area), ideal for our visit to see our daughter. The only negative was the shower, excellent pressure but over the bath and dual control with bath taps, the shower head kept falling out of the wall bracket especially if pressure was full on…we definitely prefer a cubicle. Bottles of toiletries would also be preferable instead of small tubes. Overall the hotel was great, clean, comfortable and quiet. For info we had a superior double room which had a large king sized bed."

"One of best locations in Shanghai to stay. Staff are nice and accommodating. Easy dining options. Buffet Breakfast is included and good. Coffee are good with nice coffee machine. Hotel city views of good too. Lt is near subway station and easy going all around. Very good stay, thanks!"

"Excellent hotel, very helpful staff"

"well located in the city center"

"Our corner room on the 60th floor had an amazing view. Top notch hotel with great staff. One of the best experiences that we ever had. "

"Club lounge was excellent. "

"A Perfect Stay at Shangri-La Shanghai — Truly Exceptional Service From the moment we arrived, everything about our stay at the Shangri-La Shanghai was simply perfect. The room was beautifully maintained and even upgraded upon check-in, offering a stunning view and the highest level of comfort. Housekeeping was incredibly attentive — they refreshed our room twice a day and always made sure everything was spotless. What touched us the most was the kindness and thoughtfulness of the staff. They went above and beyond to celebrate my birthday, preparing a lovely surprise that made the day unforgettable. Every interaction with the team was warm, professional, and genuine. My girlfriend and I felt truly cared for throughout our stay — it was one of the happiest times we’ve shared together. I can’t thank the Shangri-La team enough for their exceptional hospitality. This hotel has set a new standard for us, and we’ll definitely return on our next trip to Shanghai. ⭐⭐⭐⭐⭐"