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"They upgraded us to executive room. "

"The walkway from Shinagawa station is not smooth enough to be rolling/pushing luggage to check into hotel. also, no cover during rain. I realize there are renovations on-going but I hope they make it more comfortable to transit from the station to the front desk for check in. thank you"

"Very clean and useful hotel for the people who has early morning flight."

"We absolutely love this hotel every year! It’s so convenient and on rainy days like today, it’s okay because they have a huge indoor playground for the kids! They have arcade and and little hallway library area you can read a book or doze off for a short nap. The cafe upstairs is not that good. The containers are not eco friendly so when they ask to warm up your food, I didn’t realize they were scorching it in plastic. The food does NOT taste good in the cafe. We had the musubis with 2 PCs soggy chicken karaage that was oily and gross. The omlette rice they don’t warn you the rice is like ketchup rice so that tasted disgusting. We basically threw away our meal. Went upstairs to the 12th floor where you can access the meals with your type of room you book. We booked the club access bedroom so we ate and was spoiled upstairs in the club lounge. Never eat the restaurants downstairs. They both had a small menu and not good tasting food. It was terrible downstairs. "

"great stayinh in this hotel very clean and easy access to disney resorts,surely stay again here "

"Good"

"Amazing place to stay and enjoy "

"Our stay was lovely. The rooms were nice and clean and the hotel staff was very professional. The location can’t be beat. It was close to Shimbashi station as well as many restautants. "

"Very nice hotel. The room was nicely renovated and spacious for two persons. The lobby looks very modern."