"Pros: Amazing location. Door and security staff were incredibly friendly and helpful. Shower was hot and powerful. Cons: Reception staff were terrible - we had the unfortunate luck of having to deal with Alex several times and he was disinterested and frankly quite rude. For the price of the hotel, additionally charging $4 an item to store bags after check out is really taking advantage of travellers with no other option. Rooms are ok, tired. No tea/coffee making facilities, not even a water...

"Loved this place! I wanted to be close to my daughter at NYU and this place was perfect. The room was quiet and the hotel had great amenities. Staff were excellent! I wish I had stayed here sooner. "

"This Hyatt was a find. It's close to Penn Station and to Murray Hill which is what we wanted. The room had just been renovated and was lovely. Construction on side made elevator use somewhat problematic but that will soon be over. Highly recommend."