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"Having to ask multiple times for bedroom to be cleaned was annoying."

"Breakfast was amazing with much selection to choose from. Matheus from the restaurant during breakfast made our experience in this hotel very enjoyable. The whole breakfast staff was incredible and I would recommend this hotel to friends and family visiting London."

"Ugly hotel outside but it side amazing - stayed before - we had a fabulous room 530 Would stay again Staff on reception just not very welcoming- a bit rude if anything- but wasn’t going to let them spoil my night away. Despite this I would book agsin"

"This hotel is a luxury hotel if you squint hard enough. The bones are there. but there is wear and evidence of the need to constantly retrofit an old building into a modern hotel. It is not a great place for business. The cell service is spotty in the room we had, which messed up getting on work VPN. The lifts are inadequate for the size of the hotel. Breakfast was OK, not great value, but it is downtown London. The location is great. Really close to the Tube and connected that way to everything from Heathrow to all the tourist sites. It is really a great location and a cool building."

"Breakfast was good and slightly different everyday. The location is perfect for seeing all the attractions and to the underground if you want to get around that way. I was staying there for my birthday and they left a sweet note and a cute gift of teas for me! I didn’t even tell them it was my birthday so the fact they paid attention to that detail means a lot. I definitely recommend this hotel! "

"Great location, clean, and comfortable. Had ongoing issues getting towels, washcloths, hand towels throughout the stay (had to call down every day for something)… middle of the night call from room service, despite having not ordered. No follow up or apology from staff. Would probably stay again, but would go elsewhere if costs/location were equal. "

"Excellent hotel. Large clean modern rooms and great facilities. Friendly and helpful staff "

"One of the best breakfasts we’ve ever enjoyed. The manager and staff were very cooperative, especially as we have special dietary requirements my little one is coeliac (gluten intolerance) and there were also plenty of halal options available."

"Friendly, helpful, spotless, safe for a solo person.. Been coming from the 60's A great visit thank you Jean Schaniel. Very grateful a fantastic stay.. "