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"A lovely way to spend our wedding night"

"Some area in the room were not cleaned (fridge door and cupboard door,draws"

"Pool was freezing ruined my daughters birthday trip staff did not seem to care and stood around talking in the spa area after being told we could'nt use the pool as it was too busy but when we got through there were 2 people in it! No doubt because the pool was so cold. "

"Everything was good no complaints "

"We initially were given a room with no view but we paid for a room with a view. This was rectified quite quickly. There was a smell of sewage in the bar and lobby area. The down stairs toilet was out of action so that was the suspected cause of the smell. The location was great and the view once we got one was fab"

"Clean room"

"Lovely room and very spacious. Breakfast was amazing too. "

"Clean room and good location. TVs don’t cast to your phone (they are meant to) switched rooms and even in new room didn’t work after a short while. Thanks to the staff for taking time to give me a new room. Worse thing was the AC! it’s centrally managed so had to keep window all night and it was very stuffy! Never been to a hotel in London where AC isn’t managed but the guest. It was far too hot inside."

"Hands down the worse experience of hotel I have ever experienced I will be asking for my money back as I felt like victim not a guest.. so got back from the O2 12 last night went to get back into my room and there was a door before are room what would lead to 3 more rooms well trying to unlock the 1st door and nothing happened it wouldn't open so we went down to reception when they issued us a new key what also didn't work then we went back and they got someone to go with us after now waiting 20 minutes for him to find out he can't unlock the door so counting this is are 4th trip back to reception were now sat at reception for a hour or so for him to come back and confirm he's not gonna be able to get us in are room tonight with all my belongings in and my medication what I was due and needed through out the night he said there's nothing we can do come back at 7 and are maintenance man would be able to unlock the door he said in the mean time we will get you a new room to sleep in now it's close to 2am so issues us a key sends us up to the room key not working 5th trip to reception they sent someone one up now... Opens the door and 2 people sleeping in there bed we're very startled and shocked and rightly so they put us in a room someone was already in.. trip 6 back to reception told them what happened they then took another 10 mins sent a colleague in to do the same to another room and he walk in on another guest it's about 2.15 till we get a room (no more characters left) "