Search B&B in Lucerne

" We have stay at this property a couple of times with no problems. However not this stay. This time we got our room as we specifically asked the clerk at the front desk about getting a room close to the hot tub. So she did give us a room on the first floor close to the hot tub. Well we got into the room and that is the LOWEST bed I have ever sleep in. I told my husband it’s pretty sad when your couch is higher than the bed. Well we went down to the hot tub and we were the only ones there. My husband turn on the jets and I stepped in and told my husband if I say it’s luke warm that would be really hot. It was the coldest HOT tub I have ever been in. My husband went back to the room and I went to the front desk. I got there and mentioned it to the front desk clerk (that we checked in with) and told her about the cold hot tub and she said”it’s a work in progress” then I ask if all the beds are as low as the one in our room. She explained no it doesn’t have a box spring, the one that was there got ruined and they never replaced it and I don’t know why they keep renting it out” she did change us rooms. I just find it amazing that when we told her we want a room close to the hot tub she could have said the hot tub isn’t working and knowing the room did have a box spring she still put us in that room. Like I said previous stays have been fine but not this time and we have two more trips to Ft Collins CO for medical reason and rethinking our future stay at Courtyard by Marriott."

"Enjoyed our stay. Friendly staff."

"The staff was helpful and prompt. The room was very clean. We loved the breakfast!"

"The staff were one of the friendliest I’ve encountered. The lady that did the breakfast was so attentive and friendly and so was the gentleman who checked me in. The place was clean and quiet."

"Breakfast was great"

"Good location nice big room. Would stay there again for sure"

"The first room the smoke detectors kept going off, had the room switched. The next room the Tv wasn’t working because of the snowstorm weather. Also, one of the elevators didn’t work. "

"bathroom sink was cracked and plunger was disconnected. Smoke alarm battery died in middle of night."

"Hand lotion and hair conditioner bottles out of product, discovered in the morning, too late for refills. TV access is more aggravating than not having a tv- unable to connect w wi fi, only stayed one night so read a book rather than waste more than the 30 minutes I did trying to connect"