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"Good "

"The rooms were clean and customer service was good "

"Clean room "

"I stayed at the Sonesta Select Newark Christiana Mall in November 2025, and it was one of the most disappointing hotel experiences I’ve had. There was no hot water during my entire stay, and management did not provide any updates or a timeline for when it would be fixed. Why stay at a hotel if you can’t even take a proper shower? They offered to cancel customers' reservations without penalty, but where am I supposed to go last-minute and pay extra? The cleanliness was also unacceptable -- the nightstand was sticky, the bed sheets had brown/black stains, and the bathroom was unkept, with toothpaste marks on the faucet and a tub that wouldn’t drain. These problems are easily fixed. There was an odd aroma throughout the room. Overall, the room felt neglected and poorly maintained. I expected far better from a Sonesta. I would not recommend this property until the management addresses these maintenance and housekeeping issues."

"They staff were very friendly and accommodating "

"Very nice hotel! Easy check in. Beds were very comfy. Bathroom is great! "

"Clean room, reasonable pricing, free parking, great breakfast."

"This was my first stay at a Staybridge Suites hotel and proved to be one of my most enjoyable hotel experiences. My room was generously sized. Everything was spotlessly clean. The bed and furniture were very comfortable. The WiFi was fast. Breakfast offered many well-prepared options. The staff was kind, courteous, and helpful. I will definitely return!"

"Easy to find. Nice people and good breakfast "