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房间干净 服务态度很好 早餐也很不错 非常喜欢一楼大厅工一面墙的绘画 以及庭院 可以称为我最喜欢的酒店之一 ❤️

It's a comfortable, cozy hotel. The lobby area does not feel like a big corporate hotel. They had a very nice christmas tree in the lobby with a little town and a working electric train. Lots of people were taking photos of that (as did we). The counters for check-in also seemed quite personal and friendly. The staff were helpful and nice, as are most in Japan. Our room was quite good, not small. The pillows were nice and thin, just as I like. The bed was comfortable. The curtains were pretty...

The most amazing king size bed we’ve ever seen. 92” wide! Perfectly firm. Great views from 29 floor and up renovated rooms. Amazing shower bath and spacious. Breakfast buffet was excellent and we enjoyed the lounge.

We had a wonderful experience. The service was incredible and the hotel is very beautiful! We will definitely stay here when we come again

They just finished a big renovation. It locates a very convenient location in the center of Tokyo. Just a short walk to Shinagawa train station. You can catch a bullet train there.

If you are planning to visit Tokyo, this hotel is an excellent option. First off, its located right above Shinagawa train station, which gives you easy and quick access not only to all of Tokyo but all of Japan as well. The other notable thing about this hotel, is that its lobby is on 26th floor. Even the most basic room will never be facing a wall or an air conditioning duct. On this note, all hotel rooms offer absolutely breathtaking views of Tokyo both during day and night time. The room...

Delicious breakfast. Beautiful view. Rooms were clean but carpet could have been cleaner.

It takes 10 to 14 minutes to get to nearest rail transport.. a little far for Tokyo hotels I am used to.. I come to Japan often.. On a positive easy access to Haneda Airport as compared to Narita.. Also cheaper going to Haneda Airport on taxi and allot cheaper.. 5000 to 6000 yen ($33-$40) Narita is about 18000 to 27000 yen ($120-$180).. This is good value when you first arrive and depart if you do not want to take the rail with allot of luggage..

Amazing stay our family enjoy this hotel very much.

Clean , good service and great location

Price-wise, the Grand Hyatt falls into the middle group of luxury hotels in Tokyo -- not as expensive as the Park Hyatt but on average a bit more expensive than the New Otani. For the price, you get absolutely top quality service, a beautifully clean and stylish room, top-notch facilities (including spa), and great restaurants (if you have the expense account for them). If you can, you will enjoy treating yourself to a truly first-rate experience there.

Wonderful free "light" breakfast, which was all you can eat freshly made delicious bacon, eggs on the wet side which appears very common here in Japan, noodles, yogurt, milk, mixed fruit, pastries, toast coffee, espresso, juice/soda machine with Coke, Coke zero, energy drinks, Minute Maid OJ... I mean are you kidding? You had access to all those beverages from 6am to 10pm, the area doubled as a quiet lounge after breakfast. Read, use a workstation, whatever you wanted. We will be going back to...

Loved it. Close to trains. Restaurants and shoppings at walking distance.

Amazing location in the Shibuya area and incredibly cool experience in Tokyo. Stay here if you care about good design, architecture, boutique hotels, coffee, culture, fashion, etc. It’s an excellent curation and reflection of what’s happening/up and coming in Shibuya. Loved the attention to details in the hotel design, friendly/beautiful staff, access to coffee/food options, and walkability to the heart of Shibuya in 5-10 mins. I’ve stayed at the Aman and Park Hyatt and while this hotel doesn’t...

Almost everything was excellent. Specially service managers made us so Comfortable and tender. Thank you for your service.

We stayed here recently for about 2 weeks and cannot say enough about this hotel. The staff was excellent as was our room. They provide complimentary shuttle service to 2 train stations which made getting around Tokyo extremely easy. Although there is a Pharmacy within a 10 min. walking distance, my only recommendation would be to have basic medicine (such as headache) for sale maybe in the gift shop. Oh, and Anti-itch cream....we walked through the beautiful Garden area and I had gotten bitten...

Missing Keio Plaza already, and just thinking about an excuse to return to Tokyo. I was pleasantly surprised with the service level, cleanliness, willingness to assist from all staff. Even when there were lots of guests they managed to offer personal touches during service. I praise the hotel management and commitment from all employees we came across. Special mention to Mr Fuentes from the Club Level, also special thanks to housekeeping, they did it perfectly and discretely, it was pleasant to...