Find Resorts & Hotels with Spas in Setagaya

"Overall good place to stay"

"We are a family of 3. My child flew in separately. When we booked this property, the selected room was advertised as 2 large twin beds and able to sleep for 4. However, when we got there, we were forced to upgrade and paid daily upgrade room fee and another service charge, we were told that the room was for two people only. We had no choice but to accepted the fees. It was outrageous to charge two separate fees when we paid the service fees already on the initial booking. Then the charging daily upgrade fee was being excessive. It should have been a one time fee. Also, the bathroom was so tiny. You could barely moved around there. Also, the air conditioning didn’t work well. The room became stuffy at night. "

"Location perfect "

"The room was clean, comfortable and quiet, with a great view. The room was also larger than we expected, a big plus. Breakfast annd shower were awesome. The staff were helpful. We enjoyed the location, near several subway stops and inside a park area. They let us check out late which was super helpful. Small points to consider: 1. Our taxi, hailed by the staff who explained our destination to the driver, took us to the wrong museum. Recommend only using uber. 2. The toilet room light was bright and came on during nighttime visits, waking everyone up. Recommend smaller night light. "

"Convenient location, very helpful staff"

"Great service, great massage and service. "

"Mold found on the ceiling in the toilet. "

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