"What should have been a free intercontinental breakfast was instead at $20 charge to use. Coffee barista at Starbucks had difficulty providing us with a basic cup of coffee and bagel. (We actually received a fork to butter the bagel!) Finally, we were charge $12 a beer at your bar for a basic domestic draft. We're in Melbourne, not NYC! Am going to refer my friends to the Hyatt adjacent to the airport in the future."

"We stayed here after getting off a cruise since there was no flight out until the next day. The staff was so incredibly nice. They held our bags and we were able to use the pool and go to the beach while waiting for our room to be ready. They even got us in our room right away. Bartenders by the pool were great and we even ordered room service which came fast and was great. If we are ever in the area again we will for sure stay here. "