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"The hotel was ok. Close to food places, trash cans didn’t have garbage bags, no bathroom amenities except hand soap/body wash. No wall plugs next to bed, dark lights. Breakfast had good amount of choices but not a lot. "

"Great position and friendly staff."

"This property was well located for our theatre trip. It was spacious, clean we enjoyed a terrific breakfast and also evening meals on site"

"This hotel was clean and in a great location in the Central Business District, close to transit and food options. They upgraded us from a studio to a one bedroom, and it was nice to have a full fridge and kitchen table. "

"Excellent location but not up to a Novotel standard…only one lift for over 300 rooms. A nightmare especially as the only working one broke down with myself, my granddaughter and other people in it albeit for a very short time…used fire escape and ended up in some back lane…had to ask directions to get back to the front of the hotel…told reception staff but just seemed fed up with the situation…really long walk from room to lift…door cards were cancelled a day early…overcharged for breakfasts..awaiting refund…there seemed to be no management in the restaurant. Staff tried their best and were very polite but disorganised…lack of cleanliness around the breakfast area.spilt food,coffee juice…no plates for toast, missing bacon or beans etc…although choice was good..enjoyed a well cooked evening meal… I have used many Novotel especially at Auckland airport…always excellent but this one in Melbourne needs much attention… sorry but will not use again or recommend and think twice about using the brand…"

"Nice, super quiet room facing river was beautiful. Facilities and location is great, staff very helpful and a nice buffet breakfast. The only let down was the terrible rain shower head that had no water pressure "

"Nice hotel "

"Close to Tram station"

"Room was clean, staff friendly and the breakfast buffet was extensive and really nice. Great location for theatres and food."