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"Everything was perfect in this hôtel "

"The staff are wonderful. They picked us up at the train station and accommodated some of our dietary needs. The baths are great. We had a great time"

"The hotel is amazing especially the free breakfast offered. Very very nice breakfast and the food changed daily. The staff is very friendly. The hotel with 3 lifts which is very handy and also vending machines available with 100 yen drinks. (Amazing) Location is quite good and room is spacious."

"We only planned for a 1 night stay in Hakone for our holiday and regret making it so short. The Ten-Yu hotel is excellent with great amenities and attentive staff members. Really enjoyed having the private hot spring bath on the balcony!"

"It is a beautiful, quiet resort with excellent amenities and service."

"Perfect view of Mt Fuji, and beautiful lake. Public transportation and taxis very limited."

"Absolutely loved the gym and coed onsen which we spend a few hours a day in relaxing. The breakfast was outstanding and the service throughout hotel was top notch. We stayed in a suite which was so comfortable we didn’t want to leave. We would definitely come back. Thanks for having us:)"

"Excellent service , very caring reception . When we didn’t have a transport , hotel came to pick us up . Thank you "

"This hotel was amazing! It was clean, friendly staff, amazing service! It’s just beautiful!"