"Got the impression that breakfast was included in my booking but when I got to the hotel it wasn't."

"The space under the bed is full of dust. We originally booked a king bed, but when we arrived, they told us it was unavailable. Without even informing us beforehand, they just randomly gave us a double bed room. This forced us to stand in line all over again, and there were even hidden, mandatory fees."

"Right in the middle of everything"

"My stay at the Hilton was disappointing overall. The location was the best part of the experience, but the hotel itself did not meet my expectations. Most of the front desk staff were unfriendly and not particularly helpful. The one exception was one guy (name started with a J), who stood out for his friendliness and excellent customer service. There were also some housekeeping issues. My pillowcase had a few yellow stains on it when I arrived, although staff promptly brought clean...

"They were very accommodating especially for an overnight last minute layover booking! My biggest regret was not taking the complimentary cookie!"

"The check-in desk staff was helpful, but the house keeping and concierge were not: no one answers our calls. No slippers, no soap bars, no glasses, not meeting 4 star standard"

"Breakfast is great and parking is free"

"I have been and stayed at this hotel many times, and it’s always been a good experience. Not so much bang for my buck. $250 for a bed for the night is, in my opinion, over the top, but thats just me. To that, I find the staff full of attitude and very unhelpful. Upon checking in, I stood at the desk in front of the young lady that was in duty for about 30 seconds. This may not seem like a long time, and I am certainly not going to exaggerate saying, ‘I stood there for five minutes’. In that...