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"Lovely hotel although our room was quite small and had a poor outlook. The room was noisy as other guests came and went along the corridor and adjacent rooms. Service was not up to usual standards having stayed on several occasions and on other Firmdale hotels. A bit disappointed but won’t put us off the other Firmdale locations."

"Everything about it is perfect. We had a beautiful view of the neo-classical façade of the Royal Opera House, and walked to the British Museum and several theatres. The staff was excellent and shared the history of the building and reading recommendations in the elegant library"

"Excellent location, service and cleanliness. Will stay again"

"Great hotel. Second time staying there. Would happily stay again."

"This hotel is in a great location. They are the seven dials which has a ton of restaurants, stores, and things to do. It’s very bustling, but also convenient. The rooms are renovated and very nice. The bathroom was a little small, but honestly that’s to be expected in a city hotel in Europe. We’ve stayed here several times and would stay here again. It’s a great choice in London."

"Great hotel in the center of London. Service is outstanding at every level."

"A beautiful property in the heart of SoHo yet incredibly quiet. The staff were always helpful, breakfast divine and the Kit Kemp decor out of this world. Highly recommended!"

"Great location, easy walking around to any place you want to go. Lots of options for shopping, food and drinks."

"This is one of the top five hotels I have ever stayed at!!! If you are going to London, this is the perfect hotel. The staff was so attentive, caring and kind. Our room was OUTSTANDING! We stayed in the River suite. The room came with every amenity you could imagine including a Sonos sound system, Christophe Robin toiletries, plush robes, a fireplace and the best sleep in our massive bed. Every single employee went above and beyond to attend to anything we needed. It’s perfectly located in...

"Rooms are nice, good location, service is ok, not a great bargain, to put it kindly, pay a lot for a mid range hotel. No complains, just can get a lot better for that amount"

"If the Savoy is a 5 star, then the residence SOHO is definitely not a 4 star. More like a 2 star."

"A piece of London magic"

"We loved this place. We had a flight delay and they were so kind and communicative making sure we kept our reservation. The location was perfect and quiet. Will absolutely stay here again."