"Best value in the neighborhood, hands down. You can get a room with a spectacular view for what a closet costs in other LES hotels. Design is spare and inviting. Premium rooms are best—but the premium rooms cost what basic rooms cost elsewhere in the LES.
However: the service. I’m a longtime New Yorker, and I know from brusque attitude not being necessarily rude. This ain’t it. Multiple front desk peeps get legit mad at me for asking questions. Most don’t look you in the eye. Bro barked “ID!” when I started spelling my name for the reservation—before I finished speaking.
Clearly they’re swamped—big hotel—and maybe understaffed? I can’t stay mad at people in a service role. It’s a lot to deal with. But.
I stay here almost every time I come to New York, and I’m gonna keep doing it, because, like I say, tremendous value, best neighborhood. Just wish they’d take a lesson from their neighbors, say, across the street, or down a couple blocks—way less worthwhile hotels, but they’re nice to you."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
