Find all hotels by Extended Stay America in Norfolk, VA

"Not fancy, but nice enough. The room and furniture looked a little dated and the carpet was stained. But it was very clean and comfortable enough. Two large newer TVs in the room. The staff were really friendly and the breakfast was much better than expected. Over all, a great deal for the price."

"Staff treated me and my wife very kindly, can tell the place has a bright future under the new ownership. Needed a hotel to stay at while I looked for housing as I am in the military, they fulfilled all of our needs and local to everywhere I needed/wanted to be."

"Meh "

"Nice large room "

"Staff was not friendly and my room was not ready until much later than my scheduled check in time. When I tried to voice my concerns to hotel staff, they dismissed the complaints without providing any remedy. Water pressure was terrible. There are only 4 elevators and it could take up to 20 minutes to catch one during peak hours. "

"Clean rooms "

"Stay for Christian Concert "

"The room was clean. Staff were pleasant. breakfast was fresh. The heater was working properly."

"I cant suggest this hotel. My husband and travel a lot for work and pleasure. The Autograph collection of hotels usually provides a higher level of customer service and a bit of luxury. Sorry to say, the Glass Light in Norfolk is not it. The woman at the desk during checkin was unfriendly and when she assigned us to a second floor room, I asked the chances for one on a higher floor. She immediately got defensive and said the other rooms were not clean yet. When I asked if they would be ready at check in time 4pm, she told me she couldn't guarantee that. Huh? So I have a reservation and check in starts at 4 but....?? Then she belligerently asked if we were going to wait, this unknown time frame for the "chance" at a higher floor room. My husbsnd had work call to prep for, so we took the second floor room. It was not properly cleaned, so while he sat in his meeting, I used the cleaning wipes to clean the counters, bathroom and walls (yes there was some stain on the wall). The room was missing a chair for the "desk" and the table for the rocker chair. The room was not cleaned by housekeeping any of the 4 nights we stayed although we requested it. They gave us new towels -by our request and we had to ask for toilet paper. The room was also very dark and limited lighting for a hotel named Glass Light. The location is fantastic and the bar is great. Just don't stay there. Valet is a mess too. It was just so disappointing as Marriott Silver patron and frequent traveler."