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"The breakfast buffet was awesome! Great way to start the day! The staff was super helpful with luggage and tips for eating! Close to night market. "

"Since the moment we booked our room, Ms. Camelia “Lần Phương” has been so helpful from our arrival to Hanoi with airport pick up to booking our tours and checking up with us during them. We absolutely love the hotel staff team, they had helped drive us to the post office for us to send stuff back home and even used their own motor bikes to drive us there. The staff treated us like family, they were so friendly and so attentive. My family and I have traveled through many hotels in Vietnam through the years but this is the first hotel that we absolutely fell in love with and we will definitely be back to this hotel when we come back to Hanoi. "

"Good breakfast. Lots of options. It is like a home away from home"

"The staff went out of their way to be helpful in arranging tours, transportation and recommendations of places to eat (all were excellent). Would highly recommend this as a place to stay when visiting Hanoi!"

"The staff here are extremely welcoming. On my arrival I was given a refreshing drink whilst waiting to check in which was great after many hours of travel. I was also given a map by one of the reception staff who also marked out places of interest. He also showed me where I could by a local sim card. My room was nice and clean with all the usual amenities. I also had breakfast included. There was a good range of hot and cold food including freshly made eggs and pho cooked on request. Hotel is in a great location in the old quarter, walking distance to popular attractions such as the puppet show, lake and train street. So far I have enjoyed my stay and will happily return. "

"Service exceptionnel du personnel, installations propres et petit-déjeuner incroyable ! Nous avons séjourné ici pour notre dernière nuit au Vietnam après avoir voyagé pendant 3 semaines et c'était un vrai régal. Je me sentais malade à mon arrivée et le personnel a été incroyablement compréhensif et serviable ! Ils ont fait d'excellentes recommandations et m'ont aidé à me sentir mieux. Je recommande vraiment de séjourner ici !"

"Breakfast was great Hugh is a wonderful concierge he is calm and profeesional takes time to listen to listen to your needs and takes appropriare measures to facilitate requests Tyson with his upbeat enthusiastic attitude is also quick to look for ways to enhance your stay Friendly and fun to be around I have to mention Tunat la terressa what spot on service and humbling attitude such a great service super knowledge of the dishes and wines Hats off to whomever manages these kind staff members"

"Great hotel, great staff, great location. "

"Unique and best, no words to describe the beauty "