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"Very clean; courteous staff; great location"

"The room was clean. The staff was very pleasant. The breakfast was good and the location was great. "

"Clean room, great staffs"

"I stayed at the Sonesta Select Newark Christiana Mall in November 2025, and it was one of the most disappointing hotel experiences I’ve had. There was no hot water during my entire stay, and management did not provide any updates or a timeline for when it would be fixed. Why stay at a hotel if you can’t even take a proper shower? They offered to cancel customers' reservations without penalty, but where am I supposed to go last-minute and pay extra? The cleanliness was also unacceptable -- the nightstand was sticky, the bed sheets had brown/black stains, and the bathroom was unkept, with toothpaste marks on the faucet and a tub that wouldn’t drain. These problems are easily fixed. There was an odd aroma throughout the room. Overall, the room felt neglected and poorly maintained. I expected far better from a Sonesta. I would not recommend this property until the management addresses these maintenance and housekeeping issues."

"They staff were very friendly and accommodating "

"The hotel was very clean. The staff was kind, helpful, and accommodating. We’re sad to see it go soon."

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"Clean up to date spacious rooms with friendly staff members. Breakfast was a real treat, coffee was wonderful and plentiful throughout the day. Off the beaten path but not far from attractions. "

"Everything went well. Check in, staff and room was very clean and comfy"