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"The stay was amazing "

"Excellent stay!"

"Very nice hotel to stay in Hakone."

" The hotel environment is absolutely extraordinary! Staff are nice and warm. The 2 included meals are delicious. The location is not at a convenient spot however there are shuttle services. If there is any imperfection, I would say the breakfast cafe seems a bit too crowded. I mean, the table arrangement is quite busy "

"Staying at Ten-Yu was one of the highlights of my trip. The surroundings are beautiful and it feels very secluded but still simple to get to the main areas of hakone to explore. The staff were all so friendly and welcoming. The onsens are beautiful and felt like a well deserved treat. Free sparkling wine in the evening was an added bonus (along with free ice creams!). One night was not enough, I really hope to stay again. "

"Very comfortable extra large bed. It was a bit challenging to get the air conditioning to get a steady temperature so needed to adjust frequently. The lunch buffet was just okay and overpriced. But there are LOTS of food options and a supermarket just 2 minutes away. The hotel is literally just a few minutes from the train station. Our corner room was on the opposite side from the station and was really quiet."

"Wonderful stay and relaxing"

"Everyone was so welcoming! "

"We had a great experience at this ryokan! They picked us up from the train station and upon arrival at the hotel, a staff member discussed the amenities, use of the onsen and will answer any questions. The ryokan has a small outdoor onsen. Traditional Japanese breakfast and 12 course dinner are included in the room rate. Overall a wonderful stay."