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"Excellent staffs and super friendly ppl. Love everything about the area. "

"Beautiful rooms with excellent additions. Really resembles how relaxing and enjoyable Hakone is. "

"Absolutely INCREDIBLE Ryokan and onsen. The staff were so kind and helpful, the property is stunning. It was a perfect way to wind down from Tokyo. Definitely get the dinner option if available, the food was fantastic!"

"This was a beautiful stay. Very clean, great amenities. The location is very close to the pirate boat cruise and the ropeway. "

"A wonderful 5 star hotel. The lobby area is spacious and the check-in process is organized using kiosks with someone from the hotel to guide. The private Onsen on the 7th floor can be booked using their App which was explained during the check-in process. The buffet was good and had a lot of variety that caters to westerners and locals. Take advantage of the waterpark / Onsen across the street which is offered for guests staying at the hotel. The wristband for the waterpark is given to guests in the lobby area. The waterpark has a lot of pools with different themes (coffee, peach, green tea, and wine). The public Onsen has breath taking views of the mountains and you keep your swimming suit on the whole time which is suitable for families. You must cover your tattoos before accessing the waterpark. The back of the hotel is a nice garden that lights up at night for a lovely night stroll. We stayed for 2 nights and wish we could have stayed longer. We’ll definitely come back again"

"Amazing hotel!"

"The spa on the top floor was great"

"Excelent staff, going above and beyond to help and provide everything guests need. Super friendly and approachable. The facility is on the bus line to the lake and to the topelines so it is very convenient as well. Plus private daily onsen. You cant beat that! "

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