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"good"

"Don’t believe the one star reviews, this is an amazing, authentic experience with wonderful hosts. The property is spotless - this is a mineral spa and there will be deposits on the spa baths. The food is wonderful but they will struggle with significant dietary restrictions. We don’t eat meat and confirmed a couple of times this was OK well before we arrived. This is a Japanese resort. If you aren’t keen on an immersive experience this is not for you. The weather was terrible when we stayed and we still loved every minute. Including the wine bar! Hot tip. Arrive early for the drumming show. Both nights we stayed were standing room. "

"Beautiful place and excellent service "

"Ajisai Onsen Ryokan presents beautifully. The grounds fit in with the surrounding forest landscape, creating a sense of serenity. The staff were friendly, attentive, and accomodating of various requests, including changes to private onsen access on days when we were engagin in Hakone and Gora's experiences. The ryokan is well situated, close to Gora station and cable car, however, it is a difficult walk due to the general steepness of the area - especially with larger luggage or walking with small children - a taxi is recommended by the facility and myself alike. The waters of the onsen themselves are hot, but not so hot that young children cannot enjoy the experience too. In terms of dining, the breakfast options are traditional or western, and children amd babies are catered to as well. Overall, a fantastic experience, and I look forward to the opportunity to return in the future!"

"I liked the authentic look and theme of the onsen. Everyone was super nice and helpful. Really enjoyed my time there and the culture. Shame it was just for one night. Oh , P.S. if you intend to use the onsen, you are expected to be in there totally nude, and washed clean before getting in. Sure it's a bit weird of a custom, but worth the experience."

"We loved our stay. It was very clean and very peaceful with gorgeous Mountain View’s and spacious rooms"

"Recommend this property. I stayed in a riverside room. The private onsen was perfect and hearing the river water flow was very relaxing, plus the river colors are surreal. The breakfast buffet had lots of options between western and Japanese cuisine. "

"The Fujiya Hotel is a historic gem in an unforgettable setting, with a staff that is extremely friendly, competent and professional. It’s a one-of-a-kind experience with a beautiful onsite onsen, and easy access to all the best that Hakone has to offer. Definitely one of my all-time favourite travel experiences!"

"I had a positive stay at this hotel. The staff were friendly and helpful. Upon arrival, even before the official check-in time, they kindly offered to store my luggage so I could begin sightseeing right away. They also provided a complimentary shuttle to the bus terminal, which was very convenient. It is an easy walk downhill from the bus station to the hotel, but carrying luggage back uphill can be a challenge—so the shuttle was much appreciated. The room itself was clean, quiet, and comfortable, with excellent shower water pressure. The spa facilities are a highlight, though each has its own character. The 6th-floor spa offers a beautiful view of the lake. It features a small outdoor warm bath (suitable for two) and a large indoor warm bath, but no sauna, steam bath, or cold plunge. The basement spa, on the other hand, is more extensive, with a large outdoor bath overlooking a stone waterfall, a spacious indoor warm bath, a cold plunge bath, and a sauna. The sauna was not operating during my early-morning visit at 6 a.m., though to be fair, this may have been due to the early hour. The traditional Japanese breakfast was excellent, and the dining room provided a gorgeous view of the lake and surrounding mountains, making for a memorable start to the day. Overall, this property offers great service, very good value, and an excellent location. I would gladly recommend it to other travelers."