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"Area was quite remote and you need a car to get around Nasu as there is nothing in walking distance, however snacks and drinks were complimentary each day at set hours, mineral outdoor onsen/spar was perfect and staff were amazing. Airconditioning was disappointing as it was preset with the main hotel and could not change temperature only adjust fan. Views were amazing from the restaurant and breakfast bar. Many young children when we stayed as the hotel focuses on kids with indoor and outdoor playground. Overall very nice hotel with amazing staff and great place to base yourself and explore Nasu with a car. "

"We stayed here for 3 nights during October. Our first impression was very positive. we liked the design and spaciousness of the house. We were happy to receive complementary drinks. All the essentials were covered. The instructions were clear and we especially appreciated the guide on how to use the various appliances. Location is near Tobu World Square station. It was easy to walking back and forth. The accessible grocery and drugstore was also great to have and needed for long stays when you have to eat in. While the house was clean for the most part, the chairs would benefit from some deep cleaning to get the stains out. We were disappointed to have not been able fully feel comfortable as far as seating is concerned. The first floor WC window should also be cleaned as there were many insects. With that said, we had a great time overall and would definitely recommend it. We took advantage of the sauna and hot spring which made the whole experience even better. We would definitely be returning and explore other Rakuten stays. "

"Wonderful staff"

"Very comfortable bed. Spotless room. The walk up the hill is a little challenging (but do-ble) and we saw taxis. "

"The onsen was amazing!"

"多くの部屋を抱えるホテルだが、素晴らしいサービスだった。"

"Clean"

"Clean, nice staff, good location "

"Great place to stay in Nikko. I would definitely stay here again."