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Beautiful property and very friendly staff

Winíka Alterra is a small, family owned hotel and resort. The property consists of eleven private cabins. They’re very well maintained and with all the amenities. The staff is very helpful, accommodating, and detailed oriented. All the meals were delicious, fresh, and locally sourced-made from ingredients found at the hotel’s on site farm. (They even make their own chocolate which is used in the duck mole, desserts, or served hot). The beds and bedding are very comfortable, The quiet, jungle...

The staff and service are great The facility is beautiful

Great customer service and a very nice place to stay at

Estuvimos muy agusto en este hotel

Truly an experience I will Never forget. The ruins in Palenque were something that I will never forget. The hotel is quiet, nice, has a pool and they were very accommodating and helpful. Great dining options within walking distance. I will be staying here again if I go back to Palenque.

Location was amazing, the rooms clean and quiet staff helpful and knowledgeable would go back

The hotel is located in a clean and quiet part of Palenque. The main bus station is an easy 2 blocks away. To get to the ruins, Taxis are at the door and even cheaper "collectivos" are about 3 blocks away. A good choice of restaurants is a few minutes stroll from the hotel. The hotel itself is very clean and has a friendly, helpful staff. The hotel's restaurant serves good meals and the service is fine. There is a pool and lounging area in the center of the hotel. Overall, this hotel is a...

To be sincere with review, we need to notice that is not a city hotel, is branded as an ecofriendly hotel at jungle. For that this is a great hotel. At pool you are surrounded by Big mango trees, were you can watch guacamayas, parakeets, monkeys, hummingbirs, squirrels. Gardens are clean until some mango fall or squirrel eats some nuts. Rooms have good views, cold air for hot & humid weather, Restaurant have small options but good flavor and clean installations.

Muy buen lugar para descansar, con desayuno, alberca

Una experiencia muy sactisfactoria

The place is close to the ruins, so you can absorb the vibe of the jungle

Nice pool, hammocks, restaurant. Short walk to center of town.

We really enjoyed our stay at Villa Mercedes Palenque. The rooms were comfortable and the ambiance was quite pleasant. There were 10 of is in 4 rooms so not all rooms were in the same bungalow, but it was ok. We enjoyed the jungle sounds in the morning and had the fantastic opportunity of watching a flock of parrots chattering in a tree and even watched them fly around. Never knew how much noise they make! That said, please keep in mind that you are in a rain forest and you may have a critter...

Easy check in

Great breakfast, resturant and bar that served drink to pool. A/C worked well in both shared room and family room.

Nice hotel nice pool rooms are clean and confortable they have a good restaurant too

Loved our stay here. We stayed 2 nights here. Got a massage! Enjoyed watching the monkeys and iguanas in their backyard! Also enjoyed a dip in the pool when we arrived at 10 pm. After sightseeing all day.