"This was indeed a “Grand” hotel. The rooms had been updated and the bathroom was very nice and clean. For those people who want a bunch of counter space in the bathroom…sorry, it not built that way. There is ample storage in the armorie in the bedroom. A five star worthy breakfast is included in your stay…food was excellent. The staff was attentive but not intrusive. We ate there every morning, loved it. While the hotel is centrally located in the busy downtown area, within walking distance of a dozen good restaurants, that location is also a draw back. The traffic is heavy most of the day with car and motorcycle noises abundant. Because there is no onsite parking, you have to valet your vehicle which they park blocks away. There is a half hour lead time necessary to retrieve your car. They do the best the can, but traffic is heavy and curb space by the hotel is limited. Plan accordingly.
The front desk staff are multi-lingual and very knowledgeable and helpful. They really made our stay wonderful. We had a great stay and I highly recommend this hotel to others coming to Palermo."