"Neat historic hotel w/terrific 8th floor pool, sauna, hot tubs, equipment etc. TV’s were dated - we couldn’t hook up Netflix etc, so if you plan to stream, bring a USB stick. Great location in the South Loop."

"I have stayed at the Palmer House multiple times in the past, and I was surprised how poorly it has been maintained. The lobby is still beautiful, but the floors and the rooms are shabby and dirty. Our bathroom was filthy. It needs a renovation and a deep cleaning."

"I had two queens. My bed smelled bad but the other bed was fine. When I let the front desk know, they gave me clean linens right away. Very friendly staff."

"Great location. Staff was professional and helpful. Restaurant State and Lake had great breakfast and ambience. Roof at theWit was amazing with a good happy hour, great ambience and vibe with city views."

"The staff was nice. But they said they didn't have enough cleaning staff to adequately clean rooms. I was there 4 days and my room was never cleaned."