"The room was so dirty and smelly… I checked out immediately"

"I stayed on a Friday and Saturday night. The AC started going out the first night, but it was tolerable. Saturday I spent the day at the pool. Customer service at the bar was mediocre because no matter what you purchased they already get a 20% tip. When I went back to my room Saturday afternoon, the AC was completely out. I called and was promised it was gonna be fixed within the next 30 minutes. When it wasn’t, I called back again and they said within the next two hours. When it wasn’t and I...

"Great location, superb ambience, and excellent cleanliness. Staff service was top‑notch. However, despite booking an all‑inclusive package with breakfast included, I was still charged for my kids’ breakfast. That experience ruined the stay, and I will not return."