4/10 سيّئ
Sukrutha
مسافر برفقة عائلة وأطفال صغار
29 يناير 2026
عناصر نالت الإعجاب: وسائل الراحة
We paid extra for a luxurious king bed + sofa room ocean facing , but received - A double bed regular ocean facing room . The room shower pit had mold .
There is weird smell in the room 13-401 which was horrible and wnt go away! Did we ask for the room to get changed no! As we were very tired in the check in process with Expedia .
Overall for the room allocation, room smell/mold - I have 1 star
Royalton Splash - Amenities and Activities for the kids - 5 star ! It was excellent and the best!
Royalton room service - we had used room service for 3-4 times and the staff were good - 4 star
Royalton room cleaning service - very good and humble! 5 star
Expedia - horrible check in process - waited for almost 45 mins, when we were already tired walking to that place ! They do not have a counter at the entrance so ya you walk to them and wait until they are free to get u the room tags. 1 star for Expedia checkin
Expedia checkout - even after checking out the hotel, they need all the people in your group to be there to checkout! This is the first time we had to ever go to a counter to checkout. And so ya we had to make multiple trips walking back n forth with our luggage as we did not know it .the lady did not tell us, we absolutely need a checked out paper tag for checkout. Anyway we checkout- 1 star for Expedia checkout process
We had a very big issue as we had booked the cab with a another family and Expedia / Royalton / Nexus cabs- all do not have a way to communicat
Sukrutha
أقام 4 ليالٍ في شهر يناير عام 2026
