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"Nice clean hotel, located very close to Plaza d’Armas. All the staff members are very nice, helpful and friendly except for one lady with glasses, who works the reception in the evening. She was rude, always on her phone and acted like we were disturbing her. She even told me not to get was from the dining area even if the other receptionist in the morning said I could help myself. Other than this employee the others were so helpful. They even made me a breakfast box to go as I had to leave on an early morning excursion at 5:00 am. "

"Like this place,beautiful view,food was delicious"

"Staff was excellent. Restaurant was great food with a great view. I loved the garden alpacas and cuyes. My only real issues that do not affect the rating as they are more general to the city itself are that a lot of tours will not get you if you do not stay in the central area and you probably should not walk outside of the central area unless you want to deal with lots of street dogs. Take a cab, they’re very inexpensive."

"Great Location "

"Location is great and staff were very helpful."

"Friendly staff and greaf assistant. "

"The staff was very friendly and helpful. They were able to arrange for laundry and airport transportation. The hot water is great, but not always available (depends on usage). The rooms were very clean as well. "

"BEautiful hotel on Lake Titicaca in Puno, Peru, with a dock to walk right to the lake. The staff is courteous, the room is clan and with beautiful balcony facing west and a view of sunset. The food options are limited but OK. Breakfast does have some vegetarian items for vegetarians or vegans. I was greeted with a welcome plate of alfajores (Peruvian specialty sweets) left on the table in the room at my arrival. That was nice - alfajores were delicious! Thank you Casa Andina! I had a car and have been given free parking. Gettin to the hotel and the city of Puno is a driving challenge, but with patience and lots of luck one can manage it as I did. I enjoyed in the stay at this hotel."

"Good room and helpfull staff. Very kind person."