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"Very flexible and customer oriented"

"I would like to report a very concerning experience during my recent business stay in Quebec City, coming from Ottawa. The most serious issue involves your parking garage: a sharp metal piece (used to support ventilation ducts), which is nearly invisible when reversing—especially at night—shattered my rear window. There is no marking or protection to make it noticeable. As it is now Saturday, I may have no choice but to drive back to Ottawa with a broken rear window, as repairs are difficult to arrange on short notice. Additionally, there was a power outage on Friday. The elevators were out of service, preventing me from accessing my room on the 12th floor to retrieve my computer. The backup generator only started working about an hour later, causing me to lose almost an entire afternoon of work. Finally, major construction around the hotel—never communicated in advance—along with deep potholes at the entrance, made access to the hotel and parking garage difficult and unsafe. I am sharing this to warn future guests, but more importantly, I urge you to take immediate action to secure these hazardous metal fixtures in the garage. A simple visible protective cover could prevent significant damage and stress for your customers."

"Chambre bien rénové avec superbe vue"

"Ont a vraiment aimé cet Hôtel, la piscine, la nourriture, la propreté tout étaient parfait. Aussi elle est pres de tout, Aquarium du Quebec, les centres uet le vieux Quebec, je la recommande."

"You can see the Fairmont Frontenac from our window. The room was clean, and if you’re using a wheelchair or stroller, you can use the back door. It is very close to all the attractions."

"Felt like we were staying in a luxury hotel in Paris! It was absolutely beautiful in a great location. Loved the complimentary activities offered! Yoga and the beer tasting was fun and refreshing!"

"Vieille tv pas intelligente donc ne peut se connecter à Netflix Sinon très bel endroit!"

"Excellent option for access to plains of Abraham and all the sites for visit. Within 10 min walk. Great lively space and staff. Outstanding little hitting space along with dip Pool and sauna. Rooms very clean and changed daily. 10/10"

"This was a very comfortable and convenient hotel. The pool was amazing! We swam and used the sauna and cold plunge. The robes were perfect for going to and from the room in swimsuits and the locker room was beautiful if we decided to."